If you are not satisfied with your glasses, Click here to report. You can also notify us at

Email : [email protected] or

WhatsApp : 011-35058583

and provide us photo and order ID. We will get back to you with our management decision and solution within 48 hours.

[Returns]

No worries. At eyecloud.com.my, your satisfaction is our priority. As our commitment to you is our highest priority, we ensure all goods shipped from our warehouse has been screened and checked for quality assurance and consistency. 

[Upon Receiving Contact Lenses]

Check for Opened Seal on Packaging, Packaging defects and Prescription Error eg. Power, CYL, Axis, BC, Dia & Color

- Must report within 48 hours of receiving the goods, otherwise considered in Perfect Conditions.

- All unopened goods must be kept and return.

Step 1 : Provide Photo of defected goods

Step 2 : WhatsApp 011-35058583

     - Order ID

     - Reason

We will get back to you with our management decision and solution within 48 hours. If it's our fault, we would provide a refund via Voucher with an expiry of 1 year from date of purchase.

[Exchange for different brand or prescription]

In an event, that you accidentally purchased the wrong contact lenses or decided to change brands or prescriptions, don't worry. We will try to accommodate any changes that you might need if we can.

Step 1 : Ensure that the products are unopened or damaged and it's minimum expiry is 1 year's time.

Step 2 : Ship back to us at your cost to

Eye Cloud Enterprise
2084-1, Jalan 3/1 Jalan Kuala Selangor Bandar Baru Sungai Buloh, Seksyen U20, 40160 Shah Alam, Selangor, Malaysia.                      

Step 3 : WhatsApp us at 011-35058583

     - Order ID

     - Your shipment tracking number

We will get back to you with our management decision and solution within 48 hours. If it's our fault, we would provide a refund via Voucher with an expiry of 1 year from date of purchase.

We are not liable for shipping lost and Eye Cloud has full discretion to replace or decline in any circumstances. Please take note that we would only start processing any replacement after receiving the goods.

We really appreciate if you could get back to us within 48 hours upon receiving damage/ defective/ incorrect item. Otherwise, the item will be considered in perfect condition when receive.

Click here to report. You can also notify us at [email protected] or WhatsApp 011-35058583 with order ID. We will get back to you with our management decision and solution within 48 hours.

Take a photo of the defective/ incorrect product and provide brief explanation as well as your order ID, Click here to summit. We will get back to you with our management decision and solution within 48 hours.

In the case where product return is required, please ensure that all products are returned in its original condition with proper packaging, complete with accessories and purchase invoice. We are not liable for shipping lost and Eyecloud has full discretion to replace or decline in any circumstances. Please note that we would only start processing replacement after receiving the goods.

You will receive a notification via email or WhatsApp if we accept or reject your request.

All refund will be given as a voucher with one year validity.